Privacy policy

Last updated: 26 August 2026

Paddock Post respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains what information we collect when you visit Paddock Post, place an order, contact us or otherwise use our website and services.

Our online store is powered by Shopify, which provides the ecommerce platform we use to operate our store.

1. Information We Collect

Depending on how you interact with Paddock Post, we may collect information including:

  • your name;

  • email address and phone number;

  • billing and shipping address;

  • order and transaction information;

  • information you provide when contacting us;

  • marketing preferences;

  • device, browser and IP address information; and

  • information about how you use and interact with our website.

Payment information is processed through Shopify and our payment providers. We do not directly store your full credit or debit card details.

2. How We Collect Your Information

We may collect personal information:

  • directly from you when you place an order, contact us, subscribe to our emails or provide information through our website;

  • automatically when you browse or use our website, including through cookies and similar technologies; and

  • from service providers that help us operate our website and fulfil orders.

3. How We Use Your Information

We may use your personal information to:

  • process and fulfil your orders;

  • process payments;

  • arrange shipping and delivery;

  • provide order confirmations and updates;

  • respond to questions or customer service requests;

  • manage returns, refunds or replacements;

  • operate, maintain and improve our website;

  • prevent fraud and maintain the security of our store;

  • comply with applicable legal obligations; and

  • send marketing communications where you have subscribed or otherwise permitted us to do so.

We only use personal information for purposes reasonably connected with operating Paddock Post or as otherwise permitted or required by law.

4. Marketing Communications

If you subscribe to our mailing list, we may send you emails about new products, special offers, promotions and other Paddock Post updates.

You can unsubscribe at any time by clicking the unsubscribe link included in our marketing emails.

Unsubscribing from marketing emails will not prevent us from sending important communications relating to an order you have placed.

5. How We Share Your Information

We may share personal information with trusted third parties where necessary to operate our business and provide our services.

These may include:

  • Shopify;

  • payment processors;

  • Australia Post and other delivery or fulfilment providers;

  • website, hosting and technology providers;

  • analytics and marketing providers; and

  • professional advisers or authorities where required by law.

We only share information that is reasonably necessary for these providers to perform their services.

We do not sell your personal information for money.

6. Shopify

Our online store is hosted by Shopify.

Shopify collects and processes certain personal information when you visit or purchase from our store to provide its ecommerce services.

Information processed through Shopify may be stored or processed in countries outside Australia.

For more information about how Shopify handles personal information, please refer to Shopify's Consumer Privacy Policy.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate correctly, remember your preferences, understand how visitors use our website and support advertising or marketing features.

Some cookies are necessary for our store to function, while others may be used for analytics, personalisation or advertising.

You can manage cookies through your browser settings and, where available, through the privacy or cookie controls provided on our website.

Disabling certain cookies may affect how some parts of our website function.

8. Keeping Your Information Secure

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

However, no website, online transmission or electronic storage system can be guaranteed to be completely secure.

9. How Long We Keep Information

We retain personal information for as long as reasonably necessary to provide our services, maintain appropriate business and transaction records, resolve disputes and comply with legal, accounting and regulatory obligations.

When information is no longer reasonably required, we may delete or de-identify it where appropriate.

10. Accessing or Correcting Your Information

You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date.

We may need to verify your identity before completing certain requests.

You may also have additional privacy rights depending on where you live.

11. Overseas Processing

Some of the service providers we use, including Shopify and other technology providers, may process or store personal information outside Australia.

Where personal information is handled by third-party providers, their own privacy policies and data-handling practices may also apply.

12. Third-Party Websites

Our website may contain links to third-party websites or services.

Paddock Post is not responsible for the privacy practices of websites or services that we do not operate. We recommend reviewing their privacy policies before providing personal information.

13. Children's Privacy

Our website is intended for general shopping purposes and is not specifically directed at children.

We do not knowingly collect personal information from children where doing so would not be permitted by applicable law.

If you believe a child has provided personal information to us inappropriately, please contact us.

14. Privacy Complaints

If you have a question or concern about how Paddock Post handles your personal information, please contact us using the details below.

We will take reasonable steps to investigate and respond to privacy concerns.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, business practices, service providers or legal requirements.

The latest version will be published on this page with an updated Last updated date.

16. Contact Us

For questions, requests or concerns relating to privacy, please contact:

Paddock Post
Email: paddockpoststudio@gmail.com
Adelaide, South Australia, Australia