Shipping policy

Last updated: August 2026

Thanks for shopping with Paddock Post. We carefully pack our cards to help make sure they arrive in great condition.

Order Processing

Orders are generally packed and dispatched within 3–4 business days after your order is placed.

Orders placed on weekends or public holidays will be processed on the next available business day.

During busy periods, new releases or public holidays, processing may take a little longer.

Australian Shipping

We ship Australia-wide using Australia Post or another suitable delivery provider.

Estimated delivery times are:

Standard shipping: approximately 3–7 business days after dispatch
Delivery to regional or remote areas may take longer.

Shipping costs are calculated and displayed at checkout before you complete your purchase.

Once your order has been dispatched, delivery times are controlled by the delivery provider and may occasionally be affected by delays outside our control.

How We Pack Your Cards

We want your cards arriving looking like cards — not like they've been through the paddock.

Orders are packed in a protective rigid mailer or mailing box, depending on the size of your order, to help protect your cards from bending and damage during delivery.

Packaging may vary depending on the number and size of products ordered.

Tracking

Where tracking is included with your selected shipping method, tracking details will be sent to the email address provided with your order once your parcel has been dispatched.

Some lower-cost shipping options may not include tracking. Where applicable, this will be shown at checkout.

International Shipping

We may offer shipping to selected international destinations.

Available destinations, shipping options and costs will be displayed at checkout.

International delivery times vary depending on the destination, carrier and customs processing. Any delivery estimates provided are estimates only.

Customers are responsible for any customs duties, import taxes or other charges imposed by the destination country, unless otherwise stated at checkout.

Incorrect Shipping Addresses

Please check your shipping address carefully before completing your order.

If you've entered the wrong address, contact us as soon as possible at paddockpoststudio@gmail.com. We'll do our best to update it before dispatch, but we can't guarantee changes once an order has been processed or shipped.

Additional shipping charges may apply if an order needs to be resent because an incorrect or incomplete address was provided.

Lost or Delayed Orders

If your order hasn't arrived within the expected timeframe, please contact us at paddockpoststudio@gmail.com and we'll do our best to help investigate the delivery.

Paddock Post is not responsible for delays caused by postal or courier services, customs, severe weather or other circumstances outside our reasonable control.

This does not affect any rights you may have under Australian Consumer Law.

Damaged Orders

If your order arrives damaged, please contact us as soon as possible at paddockpoststudio@gmail.com with your order number and photos of the damaged item and packaging where possible.

We'll assess the issue and work with you to arrange an appropriate solution.

For more information, please see our Returns & Refund Policy.