Refund policy

Last updated: August 2026

We want you to be happy with your Paddock Post order. If you've changed your mind, we offer a 30-day return period from the date you receive your order.

Australian Returns

For Australian orders, you have 30 days from receiving your order to request a return.

To be eligible for a change-of-mind return:

The item must be unused and in the same condition you received it.
The item must be returned in its original packaging where applicable.
You must provide your order number or proof of purchase.

A flat $10 return shipping fee applies to Australian change-of-mind returns.

To request a return, email paddockpoststudio@gmail.com with your order number and reason for the return. We'll provide you with return instructions.

Please don't send items back before contacting us, as returns sent without prior approval may not be accepted.

International Returns

International orders are also eligible for a 30-day return period from the date the order is received.

The same eligibility requirements above apply. However, international customers are responsible for arranging and paying all return shipping costs.

We recommend using a tracked shipping service, as Paddock Post cannot be responsible for returned items that are lost in transit.

Any original international shipping charges are non-refundable for change-of-mind returns.

Damaged, Faulty or Incorrect Items

Please check your order when it arrives.

If your card or other product arrives damaged, faulty, or different from what you ordered, contact us as soon as possible at paddockpoststudio@gmail.com and include your order number and, where helpful, a photo of the issue.

We'll assess the problem and work with you to make it right.

Where an item is faulty or otherwise covered by the Australian Consumer Law, you may be entitled to a repair, replacement, refund or other remedy. Nothing in this policy limits your rights under the Australian Consumer Law.

Where applicable, Paddock Post will cover reasonable return shipping costs for products that are faulty, damaged or incorrectly supplied.

Non-Returnable Items

We generally cannot accept change-of-mind returns for:

personalised or custom-made products;
gift cards; or
items that have been used, damaged after delivery or are no longer in their original condition.

Sale items may be excluded from change-of-mind returns where clearly stated at the time of purchase.

These exclusions do not affect any rights you may have where a product is faulty or otherwise fails to meet a consumer guarantee under Australian law.

Exchanges

We don't currently offer direct exchanges.

If you'd like a different product, you can return your eligible item under this policy and place a new order for the product you'd prefer.

Refunds

Once we receive and inspect your return, we'll let you know whether your refund has been approved.

Approved refunds will be issued to your original payment method, less any applicable return shipping fee.

Please allow up to 10 business days after approval for the refund to appear. Processing times can vary depending on your bank or payment provider.

Original shipping charges are generally non-refundable for change-of-mind returns.

If more than 15 business days have passed since we approved your refund and you haven't received it, please contact paddockpoststudio@gmail.com.