Terms of service

Last updated: August 2026

Welcome to Paddock Post. These Terms of Service (“Terms”) apply when you visit our website, purchase our products, or otherwise use our online store.

Throughout these Terms, “we”, “us” and “our” refer to Paddock Post.

Our online store is powered by Shopify, which provides the ecommerce platform that allows us to sell our products to you.

By accessing our website or placing an order with us, you agree to these Terms and our Privacy Policy.

1. Our Products

We do our best to display and describe our greeting cards and other products as accurately as possible.

However, colours and appearance may vary slightly depending on your screen, device settings, printing processes and other factors.

Product designs, prices and availability may change from time to time. We may also discontinue or limit the availability of a product without notice.

2. Orders

When you place an order with Paddock Post, you are making an offer to purchase the products in your cart.

We reserve the right to accept, decline or cancel an order where reasonably necessary, including where:

• a product is unavailable;

• incorrect pricing or product information has been displayed;

• payment cannot be processed;

• we reasonably suspect fraudulent activity; or

• we are unable to fulfil or deliver the order.

If we cancel an order after payment has been received, we will provide an appropriate refund.

Please check your order details, including your delivery address, before submitting your order. If you notice a mistake after ordering, contact us as soon as possible. We cannot guarantee changes can be made once an order has been processed or dispatched.

3. Prices and Payment

All prices displayed on our website are in Australian dollars (AUD) unless otherwise stated.

Prices may change without notice. The price applicable to your purchase will be the price displayed when you place your order.

Shipping charges and any other applicable costs will be shown at checkout before payment.

Discounts, promotional codes and special offers may have additional conditions and expiry dates.

You agree to provide accurate and complete billing and payment information when making a purchase.

4. Shipping and Delivery

Orders are shipped to the delivery address provided at checkout.

Estimated processing and delivery times shown on our website are estimates only. Delivery times may be affected by Australia Post, couriers, public holidays, weather, peak periods or other circumstances outside our reasonable control.

Please ensure your delivery information is correct before placing your order.

For more information about processing times, delivery and shipping charges, please refer to our Shipping Policy.

5. Returns, Refunds and Consumer Rights

Returns, refunds and replacements are handled in accordance with our Refund Policy.

Nothing in these Terms is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law that cannot legally be excluded, restricted or modified.

If a product is faulty, damaged, incorrectly supplied or otherwise does not meet applicable consumer guarantees, please contact us so we can help resolve the issue.

6. Wholesale Orders

We may offer products to approved retailers and other businesses on a wholesale basis.

Wholesale purchases may be subject to separate pricing, minimum order quantities, payment arrangements and other wholesale terms agreed between Paddock Post and the purchaser.

Where specific wholesale terms have been agreed, those terms will apply to the extent they differ from these general Terms of Service.

7. Intellectual Property

Unless otherwise stated, the content on this website—including Paddock Post branding, greeting card designs, illustrations, photographs, graphics, written content and other creative material—is owned by or licensed to Paddock Post and is protected by applicable intellectual property laws.

You may use our website for personal, non-commercial purposes.

You must not reproduce, copy, distribute, modify, sell or commercially use our designs, illustrations, photographs, branding or other protected content without our prior written permission.

Purchasing a Paddock Post product does not transfer ownership of the intellectual property contained in the design.

8. Acceptable Use

You must not use our website or Services:

• for unlawful or fraudulent purposes;

• to infringe our intellectual property or the rights of another person;

• to distribute viruses, malware or harmful code;

• to interfere with the security or operation of our website;

• to collect personal information about others without authorisation; or

• in any way that could damage, disable or disrupt our Services.

We may restrict or terminate access to our Services where we reasonably believe these Terms have been breached.

9. Third-Party Services and Links

Our website may contain links to or integrations with third-party services, including payment providers, delivery providers, social media platforms and other websites.

These third parties operate independently from Paddock Post and may have their own terms and privacy policies.

We are not responsible for third-party websites, services or content except where responsibility cannot legally be excluded.

10. Shopify

Our online store is hosted and powered by Shopify.

Shopify provides the ecommerce technology that enables us to operate our online store. However, products purchased from Paddock Post are sold by Paddock Post, not Shopify.

Your use of certain Shopify features may also be subject to Shopify's applicable terms and privacy practices.

11. Privacy

We collect and handle personal information in accordance with our Privacy Policy.

Information may also be processed by service providers that help us operate our store, including Shopify, payment providers and delivery providers.

Please review our Privacy Policy for more information about how personal information is collected, used and disclosed.

12. Reviews and Feedback

If you voluntarily provide us with a review, suggestion, photograph, comment or other feedback, you confirm that you have the right to provide that material.

Where you give us permission to use submitted content for promotional or business purposes, we may display or reproduce that content in connection with Paddock Post.

You must not submit content that is unlawful, misleading, defamatory, abusive or infringes another person's rights.

13. Errors and Inaccuracies

Occasionally our website may contain typographical errors or incorrect information relating to products, prices, promotions, availability or shipping.

We may correct these errors and update information when necessary.

If an error affects an order you have already placed, we will contact you where appropriate and handle the matter in accordance with applicable Australian law.

14. Availability of Our Website

We aim to keep our website available and functioning properly, but we cannot guarantee uninterrupted or error-free access.

We may temporarily suspend or modify parts of the website for maintenance, security, updates or other operational reasons.

15. Limitation of Liability

To the maximum extent permitted by law, Paddock Post will not be liable for indirect or consequential losses arising from your use of our website or Services.

However, nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy that cannot legally be excluded under the Australian Consumer Law or other applicable legislation.

16. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, website, products or legal requirements.

The latest version will be available on this page and will include the date it was last updated.

Your continued use of our website after updated Terms take effect constitutes acceptance of those Terms, subject to applicable law.

17. Governing Law

These Terms are governed by the laws of South Australia, Australia.

Any dispute relating to these Terms will be subject to the jurisdiction of the courts and tribunals of South Australia and any courts entitled to hear appeals from them.

Nothing in this section limits any rights you may have under applicable Australian consumer law.

18. Contact Us

If you have any questions about these Terms of Service, please contact us:

Paddock Post
Email: paddockpoststudio@gmail.com
South Australia, Australia

Additional business contact information may be provided on our Contact Us page.